rimi99 Privacy Policy — Your Information Is Our Responsibility

1. Introduction and Purpose of This Policy

rimi99 is a reliable and secure online gaming platform for players in Bangladesh. We place the highest importance on the privacy of our users. The purpose of this privacy policy is to transparently inform you about how your personal information is handled on our platform.

We believe that transparency of information is the foundation of a trustworthy gaming experience. We follow the highest security standards in storing and processing the information you provide during registration, transactions, or use of services on rimi99.

2. Information We Collect

rimi99 may collect the following types of information for various purposes:

2.1 Personal Identification Information

• Full name, date of birth, and nationality
• National ID (NID) or passport number (for identity verification)
• Email address and mobile number
• Current address and postal code

2.2 Financial Information

• Transaction records for deposits and withdrawals
• Relevant details for bKash, Nagad, Rocket, Upay, or bank accounts (full account numbers are never stored)
• Transaction history and amounts

2.3 Technical Information

• IP address and device identity (Device ID)
• Browser type and operating system
• Login time, session duration, and gaming activity logs
• Information obtained from cookies and web beacons

2.4 Communication Information

• Messages and complaint details sent to customer support
• Live chat session records
• Information sent via email

3. Methods of Data Collection

rimi99 collects information in the following ways:

• Registration form: Information you provide directly when creating an account.
• Transaction process: Financial information automatically collected during deposits or withdrawals.
• Website activity: Your browsing behaviour via cookies and tracking technologies.
• Customer support contact: Information sent through live chat or email.
• Third-party verification: Information received from service providers engaged for identity and age verification.

4. Purpose of Data Use

The information we collect is used only for the following legitimate purposes:

4.1 Account Management and Service Delivery

Your information is used to create, maintain, and manage your rimi99 account. This includes login verification, transaction processing, bonus and reward distribution, and customer support assistance.

4.2 Identity and Age Verification

Identity verification is mandatory to meet regulatory requirements and to prevent access by minors (under 21). We confirm the age and identity of every account holder.

4.3 Security and Fraud Prevention

Information is used to ensure account security, detect suspicious activity, and prevent financial fraud. rimi99 uses SSL encryption technology to keep all data secure.

4.4 Legal Compliance

Necessary information is stored and processed to comply with Anti-Money Laundering (AML) and other applicable legal regulations.

4.5 Service Improvement

Analytical data is used to improve the platform experience, add new games and features, and provide a customised experience based on user preferences.

5. Data Storage and Security

rimi99 takes industry-standard technical and administrative measures to protect your personal information. Our security measures include:

• SSL/TLS Encryption: All data transfers are completed through encrypted channels.
• Restricted Access Controls: Only authorised personnel have access to your information.
• Regular Security Audits: Our systems undergo regular security assessments.
• Firewall and Intrusion Detection: Advanced technology is used to prevent unauthorised access.
• Secure Data Centres: Information is stored on secured servers.

We retain information for the minimum period required by legal obligations. Even after an account is closed, certain information may be kept for a specified period to meet regulatory requirements.

6. Sharing Information with Third Parties

rimi99 does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment providers: Relevant financial information to process bKash, Nagad, Rocket, Upay, or bank transactions.
• Identity verification services: Accredited service providers engaged to complete the KYC (Know Your Customer) process.
• Legal authorities: Required information in response to a court order or a lawful request from a government authority.
• Technology service providers: Technology partners assisting in platform operations — under strict confidentiality agreements.

The third parties listed above may only use the information for specified purposes and are required to comply with rimi99's privacy standards.

7. Cookie Policy

The rimi99 website uses cookies and similar tracking technologies. Cookies are small data files stored on your device.

7.1 Types of Cookies

• Essential cookies: Required for the basic functionality of the site, such as maintaining login sessions.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to understand how the site is used — all data is collected anonymously.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit some features of the site.

8. Your Rights

As a rimi99 user, you have the following rights regarding your personal information:

• Access to information: The right to know what information we hold about you.
• Correction of information: The right to request correction of inaccurate or incomplete information.
• Deletion of information: The right to request deletion of your information in certain circumstances — excluding matters subject to legal obligations.
• Restricting processing: The right to request that the use of your information be limited for specific purposes.
• Data portability: The right to receive your information in a structured format.
• Right to object: The right to object to certain types of data processing.

To exercise these rights, please contact our support team. We will process your request within a reasonable time.

9. Protection of Children and Minors

rimi99 is for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age verification during registration is mandatory.

If we become aware that a minor has created an account, we will immediately close that account and delete the associated information.

10. International Transfer of Data

Your information may also be processed on servers outside Bangladesh. In such cases, we ensure that adequate data protection measures are in place in the destination country or at the third-party organisation. We always follow applicable legal standards for international data transfers.

11. Policy Changes and Updates

rimi99 reserves the right to change this privacy policy as needed. For any significant changes, we will notify you by email or through a notice on the platform.

Continued use of the platform after changes are made will be considered as your agreement to the updated policy. The latest effective version will always be available on this page.

12. Applicable Law and Dispute Resolution

This privacy policy is governed by applicable international data protection standards and fair play principles. For any dispute or issue relating to this policy, we recommend contacting our customer support team first.

We take all complaints seriously and strive to resolve them promptly. Our support team is available 24/7 to assist in Bengali.